Probably not your fault but the UPS delivery guy left the package hanging on the street mailbox which is not the usual delivery spot. The mailbox is 75 yards from the front of the house and is to far away to see so all the packages are delivered to the front of the house. So it was a hot day and it took me a while to figure out where they had been left. I immediately opened the box and put them in my compost and dirt pile. It took a few minutes for those that were not dead to start moving. So I'm disappointed. Next time I buy some I will schedule with you a time and I will come and pick them up myself if there is a next time.
Compared next to down to Earth. This had impressive results fast
They did great in my raised bed.
The worms were all dead. As soon as I received the text that the package was delivered, I rushed home (10-15 mins) and opened to introduce them to the compost and both orders of red wigglers were dead and warm in temperature. An ice pack was present but was warm as well and not large enough to keep anything cool.  I’ve ordered live animals through mail before and companies went above and beyond to make sure they arrived alive. I’ve sent Lumbri an email addressing this issue with no response. So I literally just gave strangers 70 bucks for 2,000 dead worms.
Robert, we’re sorry to hear about your experience. Considerable time and care go into raising, preparing, and shipping our live worms.
USPS shows your order was delivered to your front door/porch at 1:25 PM on August 6. At 1:28 PM—only three minutes later—we personally texted you advising that the worms needed to be retrieved immediately and could not safely remain outdoors.
While you state the package was retrieved 10–15 minutes later, we cannot independently verify how long it remained outside or the worms’ condition at the time of delivery.
Our published Live Arrival Guarantee requires prompt retrieval and dead-arrival claims within 2 hours with photos/video and the shipping label. You also had our direct business cell number, and we were available to assist immediately. We have been unable to locate the email referenced in your review.
We stand behind our worms and apply our published policy fairly to every customer.
— Aya - Lumbri Worms & Garden, LLC