Aya has great rapport either clients, including me, and a wealth of insight and information to provide. The only reason I am giving a 3-star review is that, despite all her guidance and effort, this is my third time (but the first two not with her) failing to even see or locate the 250 red wigglers, despite doing everything that was asked of me to a tee.
Great products shout out lumbri worms
Probably not your fault but the UPS delivery guy left the package hanging on the street mailbox which is not the usual delivery spot. The mailbox is 75 yards from the front of the house and is to far away to see so all the packages are delivered to the front of the house. So it was a hot day and it took me a while to figure out where they had been left. I immediately opened the box and put them in my compost and dirt pile. It took a few minutes for those that were not dead to start moving. So I'm disappointed. Next time I buy some I will schedule with you a time and I will come and pick them up myself if there is a next time.
Hi Larry,
We’re sorry you were disappointed, but we do want to clarify the delivery circumstances.
Your order was shipped and delivered by USPS, not UPS. USPS marked the package delivered at/near your mailbox, and immediately following delivery you received both a delivery notification email and a direct text message from Lumbri Worms & Garden advising you to retrieve the live worms ASAP. The text also specifically warned that leaving the worms outside would void the live-arrival warranty.
Because these are live animals and temperature-sensitive, prompt retrieval after carrier delivery is required. As stated in your review, the package remained outside for a period of time before you located and opened it.
Unfortunately, we cannot control the exact location where USPS chooses to leave a package once delivery is made. We made every reasonable effort to notify you immediately so the worms could be brought inside promptly.
For that reason, worms affected after remaining outdoors following confirmed delivery would not qualify for replacement under our live-arrival policy.
We are glad to hear that some of the worms began moving after being placed into your compost. Local pickup is certainly available for future orders if you prefer to avoid carrier delivery.
Lumbri Worms & Garden, LLC
Compared next to down to Earth. This had impressive results fast
